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99.95% Uptime across production services
55% Reduction in operational downtime
−20% Annual IT OpEx via ITAM governance
3,000+ SIP and PRI lines managed
Timeline
2026
- 01 Data Center Operations & Capacity Planning Data Center Operations · 2026 – Present Directed capacity planning and lifecycle management for multi-tenant data center assets, optimizing power, cooling, and compute resource allocation for 50+ servers and multimillion-dollar hardware inventories.Near-zero-downtime operations achieved with full-stack visibility across physical and virtual infrastructure.
Impact
- Near-zero-downtime operations
- 50+ servers under lifecycle management
2025
- 01 ITIL v4 Framework Implementation Service Management · 2025 Implemented ITIL v4-aligned Incident, Problem, and Change Management frameworks. Standardized SOPs, approval gates, and SLAs — achieving 55% reduction in operational downtime.
Impact
- 55% reduction in operational downtime
2024
- 01 Vendor & Asset Management Vendor & Asset Management · 2024 – Present Drove telecom and equipment management across international and domestic vendors, overseeing procurement, lifecycle, and utilization for a large distributed asset estate.Managed approximately $1M in annual vendor contracts and $2M in assets under management, including equipment import/export operations across borders.
Impact
- ~$1M in annual contracts managed
- $2M in assets under management
- International/domestic vendor equipment import & export
- 02 Engineering Management — Multi-Site Team at 99.95% Uptime Engineering Management · 2024–2026 Managed 5 full-time engineers across a multi-site operational matrix, running weekly 1:1s with written notes, quarterly goals, and performance reviews tied to ownership and SLA outcomes.Scaled delivery with 15+ seasonal technical contractors — structured onboarding, clear task ownership, and review feedback — establishing SLAs that sustained 99.95% availability across production workloads for US/global stakeholders.
Impact
- 99.95% availability across production workloads
- 5 engineers managed with 1:1s and performance reviews
- 15+ seasonal contractors onboarded and directed at peak
- 03 Zero-Trust Security Architecture Security Architecture · 2024–2025 Engineered automated Zero-Trust edge infrastructure using Terraform, Ansible, FluxCD GitOps, Cilium CNI, and Azure Entra ID hybrid identity federation, achieving 100% deployment automation coverage across hybrid environments and eliminating manual configuration drift.
Impact
- 100% deployment automation coverage
- Zero manual configuration drift
- 04 AI Acceptable Use Policy AI Governance · 2024 Formulated and enforced organizational AI AUP aligned with NIST AI 100-1 Risk Management Framework. 100% compliance, first-mover advantage in AI governance adoption.
Impact
- 100% compliance
- NIST AI 100-1 RMF aligned
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Also notable
- 01 Early Career: Modding to Engineering Early Career Created game mods for Mass Effect 3, The Witcher 3, and Skyrim — learned .NET and multiple engines before writing production code.Built modding tools and community patches that gained traction on Nexus Mods, teaching me software distribution and user support. This hands-on experience with C#, XML configs, and asset pipelines laid the foundation for everything that followed.